Rooter Hero Plumbing & Air of San Lorenzo

We called them for a clogged drain. Not only did they not fix it (still charged us $50), but they told us our pipes were corroded, which would cost 15K to de-scale and line with epoxy (though they kept dropping the price if we wanted to get started the next day)! We were wary and ended up calling another plumber. They snaked our drain in less than 10 minutes and said nothing about our pipes being corroded. Would not recommend.

The “hero” assigned to us for an emergency clog said he would be right back after buying some necessary supplies and disappeared for hours. I, being confused as to where he went , called the base near the end of day and found out that he was now on another job. The most unprofessional and unethical behavior I have ever seen . Clearly if the job isn’t quick and easy money they just tap out. Lame. Worst experience with a plumbing company yet.

The technician was able to identify and repair the leak with ease. The reason I gave them 3 stars is because we had to reschedule, so we gave them a call and rescheduled. Unfortunately when we called, it didn't reach the office that I originally had the schedule with, so we had to reschedule again. Then after the repair, the technician did not fully clean up after themselves, leaving drywall dust all over our kitchen counter and even left a half full roll of plastic on our kitchen floor. I just wasn't impressed by the overall lack of communication between their main office and our local office combined with the lack of attention to detail from the tech.

Although we are still in the process of our repair our technician Adrian Tellez was probably the best we could get for the job. After searching for some time for a good company to go with we stumbled upon this one. Adrian was honest with the issue and was very helpful. If anyone needs any service through this company then request him. He will ensure the job gets done in the best possible way. :)

Couple days ago my laundry sink wouldn’t drain so I started to google and found them for a quick snake, they sent Jordan a master tech to diagnose my problem. Turns out all this time my underground was filled with roots and had cracks in the old pipes. Yes, nobody wants to hear an issue like that but when you own a property it must be fixed eventually. We agreed on a fair price to get it replaced, it was a headache cause of course it involves money especially in this economy. Hindsight is 2020 I’m glad we had rooter hero to solve our minor problem before it became major. Ask for Jordan he’s super cool and Knowledgeable! The turn around time was quicker then I expected. Thanks again

Very responsive, great communication via phone, text, & email - always knew of status. Angel Ramirez was courteous and professional, quickly cleared drain and explained warranty and follow up process if needed. Great price for same day service. Overall - highly recommend!

My bathroom was clogged on a Sunday afternoon so I called Rotor Hero to make an appointment. Within 45 minutes Jordan was at my house and started unclogging the main line. He had it cleared within minutes. Jordan was knowledgeable and very good customer service skills.

He Was such an AWESOME PERSON! He was great at work and super helpful at not only doing the job but explaining what he would be taking care of. One of the best customer service experiences i’ve ever had! Such a great outstanding guy and I would love to have him as a Personal Plumber lol!